Unlimited Collision - Collision Experts, Free Estimates, Detailing, General
Repairs
WHERE
DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at
the time you report your accident. Just jot it down and bring it in with
you when you come in to begin the repair process, Unlimited Collision will
do the rest.
WILL
THE PARTS BE ORDERED BEFORE I DROP OFF MY VEHICLE FOR REPAIR?
Absolutely! We generally order your vehicle's parts
at the time that we write the estimate and schedule your vehicle for drop-off
a couple of days later unless your vehicle is found unsafe to drive, then
we would help you arrange for a rental vehicle as soon as possible. This
enables us to provide quicker turn-around time.
IF
MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance
company's determined value of your vehicle. Nowadays, most cars are built
using unibody (frame and body as one) construction. Our highly skilled technicians,
with the aid of our state-of the-art computer measuring system , can return
your vehicle to its original factory specifications. If it is determined
that the frame section is bent beyond repair, that section can simply be
replaced.
CAN
YOU MATCH THE PAINT COLOR?
Today's modern factory finishes incorporate multiple
layers of highly specialized paints. Unlimited Collision has made a major
investment in the finest paint system available and constantly upgrades its
technology and equipment to ensure that each vehicle's paint matches. We
take special pride in our ability to match factory finishes as the final
step in the restoration process.
CAN
I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes! Just let your advisor know what other work you
would like done so that he or she can make the necessary arrangements.
HOW
LONG WILL THE REPAIRS TO MY VEHICLE TAKE?
Your advisor can give you an estimate of the time it
will take to complete the repairs to your vehicle. Be sure to check
with your advisor for the specifics on your vehicle.
CAN
I GET A RIDE HOME WHEN I DROP OFF MY CAR?
Yes, we would be happy to provide this service to you
within 10 miles from our facility. We want each customer's visit to be a
positive experience and will work diligently towards that goal. We
will pickup your vehicle if it is not drivable. In certain cases we
can arrange delivery of your vehicle as well—ask your Advisor for details.
HOW
CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary
arrangements. Insurance companies will only pay for a rental car if you have
that option on your policy or if you are the claimant. Check your policy
and/or call your insurance company to find out if you have rental coverage
and what your specific limitations are.
HOW
WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be
picked up, or feel free to call, or e-mail your advisor during the repair
process if you have questions or concerns.
IS
THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes! Unlimited Collision guarantees all repairs
with a Lifetime Warranty.
DO
I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible
for is determined by your insurance policy. If you carry broad collision,
and you were not at fault, your insurance company most likely will waive
your deductible. Insurance companies determine fault by your account of the
accident when you make the claim, and by reviewing the accident report filed
with the police department. If you aren't sure about your deductible, you
can call your agent and he can tell you whether your insurance company has
waived your deductible or whether you will be responsible to pay this when
you pick up your vehicle.
WHO
DO I PAY MY DEDUCTIBLE TO?
If your deductible is not waived, it will be your responsibility
to pay Unlimited Collision when you pick up your vehicle. If you aren't sure
about your deductible, you can call your agent and he can tell you whether
your insurance company has waived your deductible or whether it will be your
responsibility.
WHAT
FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your
portion of the repairs to your vehicle is with a major credit card. We accept
Visa, Mastercard, & Discover. We also except bank certified checks,
Ins. Checks or Bank money orders.
WHAT
ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and
use (i.e., tires, batteries, and suspension parts) are commonly subject to
betterment charges when they are replaced during the repair process. These
betterment charges are determined by your insurance company and are pro-rated
based on actual miles on your vehicle.
CAN
I WASH MY CAR? RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST
30 DAYS
DO · Wash the vehicle
by hand with cool water and a very mild car wash solution using a soft
cloth or sponge. · Always use clean fresh water. · Wash
your vehicle in the shade DONT · Do not use a commercial car wash. Stiff
brushes or sponges could mar the finish and damage the surface. · Do
not "dry wipe" your vehicle. Dry wiping can scratch the finish. · Do
not drive on gravel roads. Chipping the finish is easily done in the
first 30 days. · Avoid parking under trees and utility lines which
attract birds. Bird droppings have a high acid content and will damage
a freshly painted surface.
